Support Chatbot
Answer repeat inquiries automatically. Every answer shows the source document it's based on.
Price
From $4.5k
Duration
2–3 weeks
Who this fits
Companies that receive dozens of the same inquiries a day, with mostly fixed answers
Teams with only one or two support staff, where inquiries pile up during busy periods
Organizations that already have product manuals and FAQs written up
The live demo runs on the Korean page
The sample policies the demo reads are written in Korean. An English sample set is in preparation.
Try the demo on the Korean pageDeliverables
- Admin screen for managing FAQs and conversation logs
- KakaoTalk channel and website integration, scope agreed before kickoff
- Full source code and deployment documentation
- Operations manual
- One round of staff training
- Acceptance test report, verified against 50 real inquiries
Process
Inquiry type classification
Past inquiry records are reviewed to see which questions come up and how often. This step defines the scope of automated responses.
Building the answer knowledge base
Manuals and FAQs are indexed, and the system is designed to never answer without a source.
Channel integration
The chatbot is connected to the website or support channel, and inquiries it can't handle are routed to staff.
Acceptance testing and handover
Accuracy is measured against 50 real questions and the results are documented. Staff training is provided.
Related track record
These are systems we've built ourselves. Each package condenses part of this experience into a smaller package.
Recruitment Matching Platform
2025.02Compared job requirements against applicant histories to show a fit score along with the reasoning behind it.
Next.js, .NET, Azure
The Support Chatbot's approach of showing an answer alongside its source document comes from this project.
What's included and what's not
Included
- Requirements definition and scope agreement
- Inquiry classification and answer knowledge base
- Support interface and admin screen
- One channel integration agreed before kickoff
- One round of staff training
- Acceptance test report
Excluded
- Server and cloud usage fees
- Generative model usage fees
- Additional channel integrations beyond the agreed scope
- Documentation work equivalent to writing manuals from scratch
Payment: 50% on kickoff / 50% on delivery
Designed personally
Yeontaek Choi
CEO
14 years in development, across more than 100 projects.
Package design and technical decisions are made by the CEO directly. There's no separate sales team.
The 30-minute diagnostic is also run by the CEO personally.
Based in Korea (UTC+9), which means overnight turnaround for US teams.
Frequently Asked Questions
Free 30-Minute Adoption Diagnostic
Tell us about your current systems and the work you want to handle, and we'll tell you which package fits and roughly what scope to expect.
Leave your contact info and we'll reach out first